General Motors Complaint - Z71 wheels won't fit on spare tire storage hoist
On our way to my son's wrestling tournament we got a flat tire on our 2003 Z71 Tahoe. In a hurry I changed it myself and found that the wheel hoist retainer will not fit through the wheel opening in the stock Z71 wheels. This forced us to drive under unsafe circumstances with passengers in each others laps as we had to fold down the third seat to make space for the flat. On page 5-83 in the 2003 Tahoe owners manual GM states that having the wheel in the car could cause injury, but they make no provision to put it any where else. Calls to On-Star, GM roadside assistance and three local dealers offered us no solution. There is no way to make this work. Returning from the tournament we had even more passengers so we had to find someone kind enough to transport our wheel for us.
A visit to our dealer confirmed that this wheel cannot be stored as the manual requires (for safe operation) so our third seat option cannot be used simultaneously with the spare tire. The local area rep gave our dealer pathetic excuses like, "we can't think of everything" and "there is no way to design an adaptor that will work for both a steel wheel and an alloy wheel" (even though the manual says it does. This is total BS, my 1992 Toyota 4-Runner had just that and GM thinks it's OK to pass their engineers off as that lame.
At this time, no one is returning my calls and all other Z71 owners with these wheels are in the same position. I am going to start contacting consumer groups and will try to go on the air with Clark Howard if no solution is offered quickly