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TGI Fridays Complaint - Spilled Food All Over My Head
Complaint
I've eaten at Fridays for 20 years and I remember when it was the IT place to go for cocktails and apps or dinner. The food and service seemed to just get worse and worse over the years. But, it was across the street from the mall and since theres never ever a wait and this was in December right before Christmas, off we went. I was sitting at a table with my back to the table behind us when a server came to deliver the table behind me their food. I had taken my leather jacket off and hung it on my chair. He must have had two many plates because he didn't drop the plate, I just felt something pouring all over my head and down my back. Among other things mac and cheese. I jumped up and it was all over me and my jacket. At the same time our food server arrived with our food and set it down. I grabbed my jacket and laid it on a empty table across from us and tried cleaning it with napkins. No one offered to help me so I just asked please for some cloth towels. It was everywhere, all over the floor.
Then a busboy came and mopped up the floor with pine sol smelling cleaner. My food was getting cold, I had mac and cheese all over me and no manager in sight. Finally everyone settled back into dinner and at the very end a manager came and said, "I understand there was a little incident" Clearly my jacket was ruined. Now this was a 400.00 jacket. Suede. He offered to pick up the cleaning bill. The jacket was ruined!!!Did not comp anything. I declined the dry cleaning, no point.
I understand accidents happen because I was a waitress when I was young so I let it go as I didn't want the server to lose his job. Just bad management.
Then a busboy came and mopped up the floor with pine sol smelling cleaner. My food was getting cold, I had mac and cheese all over me and no manager in sight. Finally everyone settled back into dinner and at the very end a manager came and said, "I understand there was a little incident" Clearly my jacket was ruined. Now this was a 400.00 jacket. Suede. He offered to pick up the cleaning bill. The jacket was ruined!!!Did not comp anything. I declined the dry cleaning, no point.
I understand accidents happen because I was a waitress when I was young so I let it go as I didn't want the server to lose his job. Just bad management.
Comments:
Posted by *CJ* on 2009-02-07:
I'm struggling to believe that NOONE apologized to you or offered assistance until the very end ofyour meal.I would have taken his offer re: the cleaning bill. If the jacket couldn't have been cleaned, chances are he would have also considered replacing it for you by the sounds of it.
Posted by BokiBean on 2009-02-07:
I'm not sure it was bad management, more like a bad accident that could have been avoided.
Short of comping your meal, which would have been nice and they should have definitely done, they offered to clean your coat. I think you should have taken them up on their offer and if the coat was unable to be cleaned...gone from there.
Short of comping your meal, which would have been nice and they should have definitely done, they offered to clean your coat. I think you should have taken them up on their offer and if the coat was unable to be cleaned...gone from there.
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