North American Bancard Complaint - Aggressive Telemarketing
Several weeks ago I was solicited by NAB concerning switching over my credit card processing business. The majority of my business is NOT by CC's, however I do take government CC's occasionally. They were very professional. I faxed them my latest statement from Moneris, my current company. A couple of days later they sent me a comparison of their rates vs. Moneris. Of course they were pretty fantastic. Whenever they would call after that they would always brag that they were the largest credit card processing service in the nation. Something told me not to jump in just yet. Being a sole proprietor and having to do all my paperwork (no secretary) I just don't have the time to research companies. I told them that and they left me alone for a couple of weeks.
When they started calling again they were a little more aggressive. Again stating they were the largest credit card processor in the country, I asked for some references.
The salesman said he could probably do that but he would have to call me back. He called right back and said he would fax me the references. I expected to see some recognizable names on the list and I expected to see more than 3. Well, he called back a few days later and pressed me again. By that time I had gone to My3Cents and read the reviews for NAB, both good and bad and had decided not to switch. I politely told him I had decided to keep my current service. Well, he began to tell me how much more I was paying but I told him again that I wasn't going to switch. He hung up and almost immediately the phone rung; different guy, very professional voice. The new man identified himself as the supervisor and wanted to know why I had decided not to go with them; had one of their references given me some bad info?
I told him I had not called any of them, that I had expected to see some recognizable names since they were purportedly so large. I also stated that I had done some research on the web. He immediately named this website and tried to defend the bad reviews by saying something like, "When you've got 100,000 customers you're bound to have a few with some complaints." But when I asked him why such a large company had to revert to telemarketing he couldn't answer and just hung up.
I thought at this point they had gone away but the phone rang again a couple minutes later. This guy was smooth. He acted like the other two had never called; wanted to know if I had seen the references they had sent. I informed him of the other two calls and put the same question to him about the telemarketing. He replied, "Okay, Billy Bob!" and hung up. After hanging up I laughed out loud and thought they had really shown their true colors.
Yes, large companies have complaints but they don't have to resort to aggressive telemarketing practices or calling their potential customers "Billy Bob"! What a hoot!