Sprint Complaint - Terrible Customer Service
This morning brought me the straw that broke the camels back as far as my thoughts on Sprint. Where before I had nothing against them, although the service wasn't suitable for our personal needs, I wouldn't have advised anyone not to subscribe. That has now officially changed. I wouldn't recommend Sprint to anyone.
In mid-December 2008, I purchased two Sprint phones and service through a local retailer. Upon getting home and trying the service, it was not what we wanted. The phones were returned in approximately 48 hours and the service cancelled - or so I thought.
Several days later I received a phone call from the retailer. They had another customer who wanted to purchase both phones but one had not deactivated for some reason. I immediately went to the store and the manager called Sprint, with me standing there, to make sure everything was deactivated.
I heard nothing else from Sprint until I received a bill dated 1-25-09 showing a past due balance of $92.05 and then a nasty little "Collection Agency Alert" dated 1-30-09.
On 1-31-09 I called Sprint and spoke to 'Brandi.'. She made notes on the account then transferred me to another department where I spoke to 'Bobby', who told me they were adjusting the bill to where it would only be for the day or so that we used the service and that it should be corrected in the next billing cycle. (*I asked for email confirmation and was told, by both people above they couldn't do that)
On 2-6-09 I received some kind of recorded message from Sprint about the account. I didn't listen to the message - it started asking me to input information and I had no intention of doing that. I immediately called Sprint and spoke to 'Chris'. He said they were crediting the entire $92.05 and it should show up in 24 hours, and *at my request he sent me an email confirming this.
On 2-7-09, slightly more than 24 hours after the date on the email, I received yet another recorded message which I again hung up on. I responded to the email advising them that another call had been received and inquired as to whether this incorrect information had been sent to any credit bureaus. Keep in mind I did NOT ask for any changes to be made to the account, nor did I ask for any information which could have been considered a privacy issue anyway.
In response to that email I received this:
Thank you for contacting Sprint.
I am sorry that I am unable to assist you regarding your concern as I
need to verify the account first. Sprint is committed to protecting
customer privacy and security. Therefore, to protect your account from
unauthorized access and changes, it is important that we confirm
1. Billing Account Number
2. Balance due on last invoice
3. Billing Name
Please reply to this e-mail with the requested information and we will
be happy to assist you further
Thank you again for contacting Sprint. We appreciate your business.
The information this representative asked for was on the email I responded to. I will say the reps I’ve spoken to on the phone have been polite – but that is all I can say for them. They have the worse customer service I’ve seen in a long time. From my experience I’d advise people to stay away from Sprint.