XM Satellite Radio Complaint - Fraudulent Billing Practices
CHICAGO, ILLINOIS -- Like other posters, I purchased a new car with free XM for a period. I subscribed for one year when the free period ended. At the end of the year, I received to renewal mailings. We had decided to cut costs and didn't plan to renew. A third mailing indicted we needed to call XM "to avoid further charges." We called and cancelled. We were offered discounts to renew but rejected. It seemed all was fine. But then we receive a bill for about $20. A lengthy call to customer service indicated that the fine print on my contract was that I was a subscriber until I called and cancelled. Now, I have a lot of purchase agreements, many are "evergreen", but I know they are, and they don't send me renewal mailings. I understand that. But when XM sends the renewals, and I opt not to respond, there is a clear understanding to me, I have not agreed to service beyond my prior year subscription. XM customer service treated me like an idiot and refused to waive the fee. Unlike most smart and customer focused companies, it seems they could care less about my lifetime value as a customer.
I likely would have subscribed again in the future, had they treated me fairly and honestly. But, this billing practice is very misleading. And their customer service stance has me writing this rant. I will write more and share my thoughts on XM at every opportunity.
Not fair XM!