Norton 360 Premier Edition Complaint - Shoddy Product-Pay For Support From Day 1
I have used Norton products for several years. I renewed my subscription to Norton 360 Premier Edition as a two year contract on Jan. 25, 2009. After running the latest update (I have the system set for automatic updates) the program told me that the computer was infected with a virus that needed "manual assistance" to fix. The Norton website gave me detailed instructions on what to do. After following those instructions, the virus was still detected.
I checked the Symantec website for info on the virus. The website stated that they are aware of the virus and the latest update would fix the problem. NO, IT DOES NOT.
I contacted "Customer Support" via the website. I felt like I was in a used car lot, where the person I was chatting with had only one capability. Charge me $100.00 and then send me to a technician who might fix the problem.
Where is the disconnect here?
1. Norton did not detect and remove the virus
2. Norton is aware of the virus
3. Norton claims the latest version of the Update will detect the virus (IT DOES NOT!!!)
4. Norton tech support is a scam to collect money to fix problems that Norton is aware of and claims that their software will protect your system from
Anyone want to guess what I believe this product and company is?