Office Max Complaint - Horrible Copy Center Service
RICHMOND, VIRGINIA -- Richmond, Virginia store # 310, February 24, 2004, 4:30 p.m.: I gave the CopyMax order taker my small, very simple order to produce duplicate sets of 2 documents. I believe the order should have taken about 5-10 minutes of direct work time. I only noticed one other customer, but they may have had another order or two in progress. The order taker asked me if I wanted to pick the order up tomorrow(what!?) or later today. I told her I needed it right away - now. She asked how soon. I told her I have to be somewhere with the documents in 30 minutes. She said okay, they can do it. And then she seemed confused and foggy-minded. I had to repeat copy instructions to her three times and twice to the man who actually performed the order. I waited at the service counter. The man promptly laid my order down somewhere and wandered about aimlessly and confused for about 20 minutes. I couldn't take it anymore so I asked for my documents back. They said they didn't realize I was waiting on the order! I overheard the man say that she told him he had 30 minutes to do the order. Then he started the order and completed it in about 10 minutes. Throughout the whole ordeal, none of the four attendants smiled even once or even remotely acted like they cared to have my business or any work to do at all (except for one person who apologized for the inefficiency). There was just a lot of confused wandering around lots of expensive copy equipment and a little look-busy activity. To make matters worse, the OfficeMax website is terribly slow and I couldn't find any place to submit a complaint. I will never go back.