Quiznos Complaint - Poor Service At Quiznos, Employees Don't Care, Poor Conditions
INDIANAPOLIS, INDIANA -- We loved the food at Quiznos, but we have finally had enough of their poor customer service. We have tried 2 different Indianapolis locations (75th & Shadeland, and the one on Ft. Harrison), but we run into basically the same stuff at both locations. They are always out of regular chips, (but always heavily stocked with the unpopular flavors, and always have lame excuses, like the weather was bad, their truck didn't come, so how did the rest of the stuff get there?) they don't listen to you when you place your order, the pickles and pepper trays are always empty or nearly so, dried out, etc. If you try to change anything on a sandwich (say you want mayo instead of Rosemary Sauce) they say it becomes a different sandwich and you can't have it. If a sandwich normally comes with swiss cheese and you don't like swiss, screw you. No changes. You can tell them you don't want oregano, but they dump it on anyway (even on tuna!) You can't hear yourself think for the screaming heavy metal music they blast at all times, so the wifi is useless unless you wear ear plugs.
At the 75th street store we quit going because of the heavy cigarette smoke billowing out of the back room and filling the whole restaurant, at Ft Harrison we got tired of the couldn't care less attitude of servers who don't listen, dump on toppings you don't want and didn't ask for, or drown it in mayo down and back on each side when you asked specifically for a little mayo, both places are dirty, nearly everybody who comes in gets wrong orders and leaves unhappy. We couldn't find anyplace to complain at the Quiznos website other than back to the offending store that couldn't care less about your complaint in person, much less about one sent in an email. We were eating at one or the other of these stores 1-2 times a week, but no more. Clean up your act, Quiznos.
We see complaints all over the net from frustrated customers, people will only take so much before they draw a big line through your name and take their business elsewhere, as we are doing now.