Pizza Hut Complaint - Unsatisfactory Pizza
ATTALLA, ALABAMA -- Yes, I am a 46 yr. Old lady who is bedridden in a nursing home and I have to go to dialysis 3 days a week in an ambulance. I really like Pizza Hut supreme pan pizza. I have been in the nursing home going on 2 years. I have ordered 6 pizzas from Pizza Hut. Out of the 6, only 1 was good enough to eat. To me that is bad for a company to have only one decent enough to eat out of 6. I would of been better off with a digornio frozen pizza and let me add my own cheese. Example: it was mother's day last year and I wanted a pizza, because I have 3 boys and they were not able to come and see me and I was very upset about that, so I decided to treat myself and ordered delivery. Well, I called the local Pizza Hut and when I was on the phone with the girl, I gave her my debit card number then I said hey let me call you right back, I forgot to call my bank and check my balance, I knew it was close. So I hung up, immediately called my bank and it only took a few seconds, I am a fast dialer lol and I was already overdrawn! That girl at ph ran my debit card thru despite me telling her I would call her right back. So I called ph back and said, I said this is so and so and I need to talk to the girl that was taking my order. She said she got sick and went home. I had just talked to her 1 min. Before?
I really believe the 2nd phone call was the one who ran my debit card thru. I ordered a pizza. It was delivered and it was crappy. I had to call my dad and get him to make me a cash deposit in my checking acct. The next day before 2 p. M, so I would not overdraw. I tried to complain to ph on their website, but it is impossible. I fill it out in minute detail and when I hit submit, it says, remove any special characters. Well, I don't have any special characters. This is a plan from ph to not have to hand out refunds because of their inferior food products. I brag to people that there is no other pizza to order except Pizza Hut pan supreme. Is it true that they take vegetables off the salad bar and put them in the vegetables so they go on the pizza to save money? Oh, I hope not. Why will the website complaint dept. Work right? I want a refund on my mother's
day disaster. The last pizza I got was the special large hand tossed one topping for 999. My son picked it up 20 minutes away and when I first saw it, it looked like it had been baked early that morning and sit out all day and I was the lucky one to get it. It was after 8 pm when I got it.
I have bought 6 pizzas from 2 Pizza Huts in the last 18 months, and only one was great and the other 5 should of been returned and refunded. But, I am in a nursing home and have no way to do this. I would love to be refunded the 5 pizzas, but I know they won't do that. Even though, I have been a customer for over 25 years. If they would just refund me the mother's day pizza, I would be happy. It is bad not to be able to see your 3 boys on mother's day and then get excited about eating a pizza and then get treated like I did. Pizza hut, what are you going to do for one of your long long time loyal customers for her mother's day diaster?