TiVo Complaint - TiVo Series 3 - The Truth Is Out There
NEW JERSEY -- Like many others - I was delighted with my Series 3 when I bought it in late October 2007 - with the original hefty pricetag. Despite some initial install problems (cable company at the time not comprehending cable cards) - once I got up and running I didn't look back.
Thats until late Jan/early Feb of this year when my S3 began simply coming apart at the seams. Freezing, Rebooting, GSODs etc. Like many others because you have an S3 with cable cards..the S3 going down leaves you with nothing to fall back on.
Despite constant running around replacing HDs, cable cards, cables etc.. all known possible fixes provided by support.. still problems that eventually leaves you feeling like you've just been kicked to the curb with Tivo moving on and no longer caring about their S3 customers. In fact you end up feeling like a nuisance rather than a valued customer.
After reaching out to other S3 owners. The amount of users having the same problems with their S3's after a roughly 12-14 month period simply astounds me. (If you don't believe me do a google search for Tivo series 3 problems). It really makes me question why the S3 was indeed discontinued.. did Tivo simply get tired of replacing them or handling the endless tech problems?
True Tivo can't do enough for you when you are a perspective buyer or a new customer..but once youve become a long term customer with problems-they are suddenly a lot less unresponsive.
True maybe the new Tivo HDs are a lot better..maybe its only those unfortunate enough to own an S3 who'll be left behind with now very expensive doorstops..but regardless, based on my own experience..i will not be looking to Tivo in the future for my DVR needs. Which is sad because I really do believe it was originally a great product and service. But once things went bad with the S3.. and they obviously did.. the number of people left out in cold, and brushed aside after spending so much hard earned money is simply unexcusable, even from a once great company like Tivo.