SonicCameras.com Complaint - The rudest CS and worst experience

Review by NIKV69 on 2009-02-08
This company ought to be ashamed. I made an online purchase using my AMEX card. I get an email asking me to call them to confirm order where I am informed the company is not accepting Amex anymore. From the beginning the CS was terrible including a 20 min wait on hold and the most rude agent who instead of discussing the issue kept rudely daring to me cancel my order or use MC or Visa. Hey it isn't my fault your cheap company doesn't want to pay te fees Amex charges the merchants. He ended by hanging up on me!

Oh well a company with obviously very few CSAs and won't take AMEX doesn't fill me confidence. Avoid!
Comments:12 Replies - Latest reply on 2009-02-08
Posted by Anonymous on 2009-02-08:
AMEX is having issues with customer accounts in that they are cutting peoples limits into 1/10th of what they were, or they are cutting them off all together without notification or delayed notification to the account holder. Maybe this company is choosing to support their customer base by not taking the card anymore. I doubt the CSR was "daring" you to cancel your order. More than likely she was telling you that they do not accept AMEX any longer and if you do not want to cancel your order you will have to provide a different form of payment.
Posted by Anonymous on 2009-02-08:
They probably lost AMEX because of all the people they were ripping off. AMEX hates sleazy merchants and chargebacks.
Posted by Anonymous on 2009-02-08:
Hey John! Mr. Sunshine is starting to peek out! Enough rain for now.
Posted by Anonymous on 2009-02-08:
I saw that Super! It's about time!! I am ready for some sun before the next storm hits later this week.
Posted by Anonymous on 2009-02-08:
Weatherman says rain 14th - 17th, I know we need it bad but...
Posted by Anonymous on 2009-02-08:
well, it can rain on valentines day. I have no plans. LOL I don't mind the rain, but so much at one time...??? I'm not diggin' it.
Posted by Anonymous on 2009-02-08:
Ooh, and good point on yoru comment too Super. I'm anti-amex so I am a bit jaded. ;)
Posted by D on 2009-02-08:
You poor dear babies need rain..? I still got lots of snow on the ground you can melt down for the water in it..

It's supposed to go up to 58 tuesday... I won't know how to act...

Come and get it...!
Posted by Anonymous on 2009-02-08:
We had hail yesterday OF. It was LOUD. I don't care for snow too much, and the folks here in CA have a heck of a time driving in the rain.
Posted by D on 2009-02-08:
If they can't drive in rain, what must they do with snow... I'd like to see that...
Posted by Anonymous on 2009-02-08:
Old Fart, you beat us! Were supposed to be at High: 57° Tuesday. Last week it was in the 80's, go figure.
Posted by Anonymous on 2009-02-08:
If we want snow we "drive up to it".

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