United Parcel Service Complaint - Sending a holiday package with UPS is a full-time job
CHARLOTTESVILLE, VIRGINIA -- On December 18, we used 3-day select to send a Christmas package. By the time the package arrived, on December 31 (by which time those who were to have received the Christmas gifts had dispersed), I was working overseas and had no convenient access to any of the tracking. When we reported the tardy delivery, we were told that we had exceeded "UPS's 15 day calendar day notification period."
Item 13 on our receipt in no way specifies what event activates the "15 day calendar day notification period": we called on the day after we learned of the tardy delivery.
It's quite clear that it is necessary to track any and every holiday package one ships with UPS, to read every one of the 15 items in small print on the back of the receipt, and to inquire about the obscure phrasing in that small print: I've neither time nor inclination to comply with those requirements, and I think I am entitled to a refund.
So I explained in a letter to UPS after my request was denied; in that letter I also made clear that I would post a negative review of UPS services at a different online site each weekend until I had received my refund. This is my third such review.