Orbitz Complaint - Beware Of Your Next Reservation With Orbitz
TAMPA, FLORIDA -- I recently stayed just one night at the Quality Inn in Tampa, where I used Orbitz FOR THE VERY FIRST TIME. When we began to settle into our room, I realized by the smell AND ALL of the ashtrays in the room - that we were in a SMOKING room when I requested a non-smoking room. (I made this reservation months in advance.) We pack up and go back to the front desk, since they were not answering the phone (very busy with a couple of concerts in the area that night AND Super Bowl Sunday coming up). The clerk advised us that Orbitz takes our info (special requests like non-smoking room) on the reservation and will include it in the shuffle to the hotel reservation. HOWEVER, they do not have in their system a way to check to see if the hotel books the room requested. The hotel claims that Orbitz will book the smoking room even if the non-smoking rooms are unavailable at the time of the request. A supervisor from Orbitz claims that the hotel is responsible for organizing the rooms and meeting your requests. The hotel is blaming Orbiz, Orbitz is blaming the hotel.
I will not make another reservation using a 3rd party... I learned my lesson.