Web.com Complaint - Bad Policy, Worse Support, Hellish Customer Service Attitude
Primary 301 redirect forwarded domain went off line - 7 calls to their Support Line and 3 tickets for one issue with over 4+ hours on phone and being sent away to wrong phone numbers, ridiculous explanations of what some other hosting service should do to resolve what in the end was web.coms policy problem - ie they stopped forwarding domains - either you buy your hosting form them to or get lost and they could give a * if your site is down - that is not their problem that is yours.
Unbelievable bad experience from beginning to end. Mis information, bad information, sales people for tech support persons who do not understand their own companies domain forwarding policies or procedures closing 3 tickets stating they completed the work and they did not.
I finally get routed to customer life cycle care where I get reamed a new hole for my head - I never have filed a complaint on line before but after that 10 minute journey into insanity and hell with a lady named Sherri S. skilled in the fine art of talking over top of you, subterfuge, refusal to discuss the issue being presented, guilt, shame, blame, victim, arrogant blustering, threats and finally - THAT IS YOU PROBLEM YOUR SITE WILL DOWN FOR THE NEXT 5 TO 7 DAYS AS WE NO LONGER FORWARD DOMAINS!
I appealed to her mercy and good customer service sense and got another 3 or 4 verbal punches for the knock out blow - decided to hang up and move on - if you are reading this you may want to consider our and others bad experiences with this outfit before you make your decision.