JetBlue Complaint - JetBlue Refunded Only When Contacted by Attorney/Small Claims
BURBANK, CALIFORNIA -- Jetblue refunded ONLY AFTER served with court papers.
On July 2008, I bought a JetBlue Airways package for two costing $610.00 online. The package included flight + hotel for 4 days and 3 nights from Burbank Airport to Las Vegas. We arrived 1 hour early and were told that the flight was cancelled due to bad weather at JFK. The flight was cancelled even though there were four JetBlue plans on the Burbank tarmac because they were using the plane from JFK to Burbank to continue onto Las Vegas. They could not accommodate us with another flight and we opted to have all monies returned to my credit card. The receptionist only returned the flight portion and told me to call JetBlue Airways at 1-800-538-2583 for the hotel portion. Since we did not arrange for transportation home, we had to take two buses and walked home the rest of the way which took us three hours.
The JetBlue representatives at the 1-800-538-2583 were rude and robotic. There are reasons why women are put to handle customers’ complaints because they are supposed to act mindless. I spoke to three different women and they all said the hotel portion was forfeited and we should be grateful that JetBlue even refunded our flight portion. I was livid that JetBlue was keeping my money when I did not even get to stay at the hotel. I wrote to Mr. Barger, CEO, at the corporate office in New York. I did not get a response but a hotel refund for only one night was credited to me. My question is if they could refund one night, then why didn’t they refund the full hotel portion. It took them four months to give me a full refund and only when I consulted an attorney and filed a small claims against them in November. The attorney contacted JetBlue with a written letter to pay the balance owed to me in 14 days. For a big corporation like JetBlue, they try to rip customers off. Since I did not hear from them, I filed small claims in December. For those of you who don’t know how to serve Corporations such as JetBlue, go to http://www.sos.ca.gov/business then click California Business Search on the left hand corner----then next to Corporation type JetBlue Airways---- then click on JetBlue Airways(in blue) and you will see this
JETBLUE AIRWAYS CORPORATION
Number: C2253372 Date Filed: 7/17/2000 Status: active
19 OLD KINGS HWY SOUTH
DARIEN, CT 06820
Agent for Service of Process
NATIONAL REGISTERED AGENTS, INC.
2875 MICHELLE DR STE 100
IRVINE, CA 92606
This is how you serve them with court papers. When they got served, they contacted my attorney to say that they credited all the monies back to my credit card. Since they did not make payments within the 14 days time frame, I took action to sue. JetBlue had four months to do the right thing but chose to ignore people like us. Since I had already filed the court papers, I told my attorney to let JetBlue know that I would still go to court to have my case heard. However, JetBlue didn’t want a judgment against them so they agreed to refund my court fees because it would cost them more to send their representative to court. In the end, I did not sue them for any compensation, only for money I spent and rightfully deserved!! If I can get my money back, you can too.