Ashley Furniture Complaint - Fight and Fight Hard
MEDICINE HAT ALBERTA -- Fight hard I did get a refund from the almighty Ashley!! Furniture quality grossly mis represented. I was told the furniture was all wood made down east in there factory especially for our climate. When doing the inspection they suggested, I was horrified to find the furniture was made of some kind of plastic. Boxes said made in China, and was in such bad condition. Tried to follow there no return policy but in a few days of repeatedly calling customer service, and the store I knew I was not going to get my money back. I was told the garbage they delivered belonged to me and any repairs were at there discretion. I read every report on the internet about them. I was appalled!! So My daughter and I went to the store almost every day trying to deal with managers and whoever would listen. We made sure other customers in the store knew what had happened, and that I was ripped off for $1900.00.We stopped customers out side the store, to warn them. We sought legal advice and were told we could put up posters as long as the information was true!! We had recorded every conversation after the first contact with customer service. We were told that you can use a recording in a civil court action. After about a week and a half they said they would replace the furniture, I would not except this offer given the quality of the furniture. I did not want to repeat this process over again. I did call consumer affairs and was told we could take legal action.
After about two weeks of making a scene we were given a refund, and told we were never welcome back in the store. I bought 3 pieces of furniture (ALL GARBAGE) Stuffing coming out broken trim cracks in press board. Staples showing all over. I wanted to cry. Our last step was going to be loading their garbage on the back of our truck with a big sign. I am in the process of filing a complaint with consumer affairs and the better business. I hope to save a few people from this nightmare!!