Work Out World Complaint - Sign Up At Your Own Risk!!
BRICK, NEW JERSEY -- Last May I purchased sessions at work out world in Brick to get ready for my upcoming October wedding. I had moved, and was attending WOW while finishing out my contract with another affiliated gym when I bought the sessions, a package of 30. In July there was a fire in the club, and it closed. It was reopening in Fall 2008....then December 31st, 08...then in November I found out it was closed permanently. I started to try to contact them to obtain a refund for my 18 unused sessions ($1.080) and SURPRISE! They don't have a customer service phone number, just a form to submit on the website. I finally got an email response December 16th, and a phone call shortly after, they told me my options, and I opted for a refund. I was told they would process it and either mail me a check, or I could pick it up at a neighboring WOW facility. Almost a month went by....nothing. I emailed them again, and the response I got was "hi jamie, what was the name on your account?". Nothing since. I've tried calling other work out worlds, I get nowhere. They tell me there's no corporate or customer service number, to go on the website, or that they can't help me, I need to contact the Brick location. THE BRICK LOCATION BURNED DOWN. I called the Ocean location a few weeks ago to ask about my sessions, and I was told that my membership was cancelled on the 31st of December and that my sessions were gone. He said "They might let you have them back if you sign up for a new contract." So IF I GIVE THEM MORE MONEY...then they MIGHT let me redeem the THOUSAND DOLLARS I already gave them. I have yet to hear from them.
I located the extension for the owner and left him a message. I am beside myself, I've been ripped off in a big way, and can get through to no one. I filed a claim earlier with the BBB, but judging by WOWs history on there, I bet it won't get me far. This is criminal.
Update: I've been told i can get my refund, but this is the policy:
"The Personal Training refund is
calculated based on your used sessions being valued at the Single Session
Price and then subtracting that Total (sessions used multiplied by the
single session price) from the Total Package Price you paid. The balance
of that calculation would be the Personal Training refund due you"
So basically, they're refunding me for the amount of the sessions I used, not the balance of what I didn't use. If i signed up for a new contract and used the sessions i'd be able to redeem the full amount. i want nothing more to do with this company, I'm done. it's $360 less than i was expecting/hoping for, but i'll take it.