Public Storage Complaint - Worst Experience : Public Storage @ Fair Oaks Avenue, Sunnyvale, CA
SUNNYVALE, CALIFORNIA -- I would like to tell you about a worst customer experience I had at the Public Storage on Fair Oaks Avenue in Sunnyvale, CA .
I rented a unit in the Public Storage at 1096 N Fair Oaks Avenue, Sunnyvale, CA, from 11/19/2008 to 12/17/2008.
When I took out my stuff on 12/17, I talked with [snip], the property manager, to make sure all the payments are done and there is no amount due. I called him again on 12/18 and 12/19 to make sure the same thing. And he said everything is fine and I am good to go.
Yesterday on 02/09/2008, I received a letter (dated 01/27/2009..!!) from Allied Interstate (Collecting Agency) that $25 is due on my account. I went to the same Public Storage and talked with [snip]. ([snip] was on leave, so she was acting property manager) She said that I have been charged for dumpster usage. I explained her that I haven't left a single paper on your premises or put empty boxes in your dumpster, then why am I being charged.
Her response :- "There were some boxes left on premises that day, we don't know who did it, but since you ([snip]) were the only one to move out that day, we charged you." What the ***** is this. So tomorrow, if I go to that Public Storage, throw a box at night, would they charge the guy who left that day. This is total BS.
I asked her to give the Field/Regional Manager email id or phone number. But she won't give one right away. Finally after lot of discussion she gave me [snip] phone number. I called that number and no one answered, left a voicemail, no one called back...!!!
Firstly those guys put a false charge on my account. Then without notifying me (either through phone call or letter) they forwarded it to collecting agency. The collecting agency reported this to credit bureau and my credit history got screwed. My two active credit cards got deactivated because of collection agency on my credit report. What the **** is this.
I am really hurt with this incident. It was embarrassing to see those credit cards getting declined every time when I tried using them before knowing they have been deactivated.
When I asked everything is clear, [snip] replies yes everything is fine and I am good to go. After that they put wrong charges. Don't inform me via phone or letter, directly give it to collecting agency and then screw my history. And all these for no fault of mine.
I would like to know if there are any laws to protect consumers like me for the false charges, not notifying me, credit history getting screwed and emotional distress I am going through. I am not a rich person, so I can't afford to pay for lawyers fees, just want to know if some non-profit organization can fight for me.