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Courtesy Pontiac Complaint - I was sold a lemon
Complaint
LAS VEGAS, NEVADA -- I bought the 1993 Chrysler Concorde on November 28, 2000 from Courtesy Pontiac in Las Vegas Nevada for $5441. I had the car for less than one month when I began to smell a noxious odor and noticed the break pads were very bad. Salesman Michael Durbin and Serviceman Tony Smith proceeded to tell me that the car needed $1500. worth of repairs. I politely refused to pay and referred them to my warranty. They decided to reduce the price to $700. Unfortunately, I needed the transportation and although I the automobile was under warranty, I paid the bill. The vehicle was not properly fixed, still leaks, and has developed serious electrical issues. Both representatives continue to mislead me and avoid my calls. Throughout the ordeal, I have been only professional with these individuals and their outfit.
In addition, because the representatives have managed to delay assisting me, my warranty has expired.
I am requesting the following:
I simply want the problems fixed (and confirmed) under warranty, and would like a refund of the $700 I paid while under warranty. Or, I would like a dependable - safe replacement vehicle for equal value.
Because I feel as though I have been taken advantage of, I have been in touch with the Nevada Consumer Complaint department. I am first attempting, however, to resolve my issues directly with the dealership before I begin documentation and proceedings with consumer affairs.
In addition, because the representatives have managed to delay assisting me, my warranty has expired.
I am requesting the following:
I simply want the problems fixed (and confirmed) under warranty, and would like a refund of the $700 I paid while under warranty. Or, I would like a dependable - safe replacement vehicle for equal value.
Because I feel as though I have been taken advantage of, I have been in touch with the Nevada Consumer Complaint department. I am first attempting, however, to resolve my issues directly with the dealership before I begin documentation and proceedings with consumer affairs.
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