American Laser Centers Complaint - Don't Ever Get Sick, Or ALC Will Charge You $35!
WELLESLEY, MASSACHUSETTS -- I HATE American Laser Centers. The only reason I went in the 1st place is because they offered me a $200 off "coupon" on laser treatment to remove hair on my lip. Well...it's a scam. It still cost $400 for a procedure that literally takes 10 seconds to perform. They claim to be better than other spas, because they will give you "unlimited treatments" until all hair is completely removed. So I had the first 3 treatments (and about 1/2 the hair was gone). It came time for my 4th appointment, and I woke up that morning with the flu, vomiting. I called at 6am, saying I wouldn't be able to make the 4:30pm appointment that day as I was ill. When I tried to reschedule a few days later, I was I couldn't make a new appointment unless I paid a $35 cancellation fee!!! I explained that I cancelled as soon as I possibly could (6am on a Monday) given the circumstances, and the woman didn't care. She was very rude, to the point that I told her forget it, I just won't reschedule at all, because I refuse to pay a $35 rescheduling fee for nothing!
This is the worst customer service I've ever experienced, and I should know---I'm a massage therapist and I work in a spa. I would never a paying customer this way! But ALS doesn't care, cause they already got my $400! DON'T GO TO ALS!!! They are rude and just want your money!