Best Buy Complaint - Geek Squad Horror Story
ROCHESTER, MINNESOTA -- Jan 31st, 2009, I sent my iPod to get fixed, the buttons were malfunctioning. I still had time left on my Best Buy warranty, so I was had to take my iPod into Geek Squads, Rapid Exchange to get a refurbished iPod. I was surprised when it was returned Wednesday. When I went to restore it, the iPod came up with a hardware failure.
So once again, I took it to Best Buy. Before doing so I called apple to ask some questions about why my iPod was like that after supposedly getting it fixed from the Geek Squad. Apple informed me Geek Squad is not certified in fixing Apple products.
Best buy refused to believe Apple was right, and told me Apple lied.
My warranty stated that if my product is failed to be replaced correctly I should be eligible to get a new product. When I took my iPod back for a second time on Feb. 6th, I informed them of this and they forced me to do the rapid exchange again. They also said that my iPod would shipped back to me by Monday. It is now Wednesday and I still do not have my iPod.
I just got off the phone with Geek Squad after rigorously complaining to get my iPod back. I will be leaving for vacation tomorrow, and my iPod will be useful for the flight. They tried to have my iPod shipped to my hotel, but with little faith in their shipping habits, I am forcing them to drive the 2 hours from Rochester, MN to Menomonie, WI to deliver my iPod.
Because of this experience, I will not get a Best Buy warranty EVER AGAIN! Especially on Apple products, advice for people buying an Apple product at Best Buy, NEVER GET A BEST BUY WARRANTY for an Apple product. Pay the extra money for Apple care, it is worth knowing your product will be protected.