Sprint PCS Complaint - What Happened To Customer Service?
DENVER, COLORADO -- I bought the LG Rumor phone from Sprint in April 2008. I have had to have the phone replaced 3 or 4 times and had if fixed about as many times. Everytime I went to get it fixed I was told by the Tech that they always break and he has to work on them daily. I contacted Sprint Customer Service and asked if they could provide me with a different phone and was told a few times simply "no". I have spent at least 1.5 hours each time waiting for my phone to be replaced of fixed. I had bought ringers and games and each time they replace the phone I was told they don't transfer to the new phone. So I have spent money on ringers and other apps that I was unable to keep. When I finally got so upset I called and told them I was going to go to AT&T they said I could upgrade to a new phone with a fee. I talked to "Chuck" and told him I wanted the Diamond Pro and he said he could get it for me for $124.00, I was not happy but just felt tired of being on the phone so I said ok. I told him to call me at my office the next day and I would process the order. He agreed and said he would call at 11am, I didn't get a call till after 12pm. Once I talked to him he started to tell me he was processing the order for the Diamond. And then said but we talked about the Diamond Pro and he told me I was confused. I have said a few different times the day earlier that the Diamond with the qwerty keyboard is the one I wanted and he quoted $124.00. Well he again told me I was confused and he could not honor the $124 on the Diamond Pro. I am over this company I have had nothing but over charges and poor service. I am luck that my contract is up in April. With the economy in the state it is I would think that quality of service might be more important.
But in Sprints case I guess not! I have lost over $100 in ringers and apps that I have paid for but could not transfer to my replacement phone each time I had to have the defective phone replaced.