Breakfree Caribbean Resort Complaint - Don't Ever Stay Here!
SUNSHINE COAST -- I HIGHLY recommend that you don't even consider staying at this resort. The staff were SO rude and arrogant....we didn't even actually stay there we cancelled before it got that far. We initially booked a 2 bedroom room but then downgraded to a 1 bedroom which left them owing us money for the difference....this money NEVER arrived and nor did any paperwork to confirm our booking or a receipt for our initial payment. Still to this day we have NOTHING in writing and no money back whatsoever and the actual weekend away was supposed to be a month ago. When trying to reason with the staff they swore at us and spoke extremely rudely and ended the phone call by saying "i don't have to listen to this sh*t" and hanging up on me.
This happened twice with two different managers from this resort. I was absolutely appalled in their behavior towards their staff and can only imagine how terrible actually staying there would be.