T-Mobile Complaint - Every Call Center Has A Different Answer To A Problem
RIVERDALE -- I joined T-Mobile in August of 2007. My service was ok until March 2008 when voice mail went down and they said they were having a problem which would be fixed shortly. In June of 2008, I started to get failed call after failed call and dropped calls in areas I once had excellent service. They were upgrading to the 3G network, I finally found out after calling them over and over again because my phone service was awful.
Every time I called customer service I got a different answer regarding my problems. I was forced into getting another phone, the blackberry curve and it went dead on me one day after 3 months. They replaced it with a broken blackberry and sent me a third phone. All of a sudden my first blackberry started working again and the service on my very first phone came back.
I wanted to use their UMA free home calling and and bought the gadget. I told them I used wireless service at broadband speed and were they sure it would work. When I got the item I was told I needed DSL service or cable. I was charged for new earphones that broke in less than 24 hours after being told I would get it free as a courtesy. Never once did a call center have the same information that another call center in another location had. I called a supervisor and told them I would rather have a nasty representative that got the job done than someone asking me how my days was and never getting anything right. There were many more mistakes.
My major complain was I never had a problem with them in the almost two years I was with them re billing and the one time I needed time on a high bill they cut off my service. Mind you after changing my phone number with them, I called to tell them that the person's name that had that number before me was coming up on my caller ID. They said it would be fixed in 72 hours to one week. A month later, it was still not fixed.
They don't know what they are doing, having no customer loyalty for people that have been with them for a long time. I dropped them, breaking my contract. I will write their corporate headquarters and tell them one year of misery and mistakes and we can go to small claims court to settle the broken contract fee. I asked them, after paying them $206 last week if I could pay out this month's bill over 3 weeks and they said they had to have it paid in two weeks.
They want their money and picked on customers they never have a problem with so they end up with all the deadbeats who don't pay their bills.
They are way behind in their offering of cell phones and the customer service wings all their conversations with customers not knowing what they are talking about. Stay away from this company. In the end, no matter how nice they seem at first, you will end up with problem after problem. Never before have I had such a bad experience with a Cell Phone Company.