WOW (Work Out World) Gym - North Brunswick Complaint - Unprofessional Staff & Management With Misleading Membership Agreement
NORTH BRUNSWICK, NEW JERSEY -- I have been a member of the gym for over a year and referred a friend to join and I would pay for my friend's membership. I went with her to sign up on Saturday, February 7th, and was quoted a price for the full year by the WOW employee.
The WOW employee incorrectly put in the information in the system. Three employees tried to figure out the mistake that had been entered in the computer and we waited for an additional 35 minutes, while the 3 employees were dumbfounded and had to call the manager to figure out what to do. They told it should be fixed by Monday, or Tuesday, at the latest.
When I returned on Tuesday, no one knew what I was talking about and the employee who had initiated the membership had been let go. Again, I wasted another 30 minutes, explaining the situation and the employee was clueless.
The next day, I returned and the manager was aware of the situation and alleged that he could fix it. But, then when I went to pay the remaining balance, the manager quoted a completely different price than the employee who had written up the contract.
The manager was very unprofessional, rude, and defensive, and made comments about the incompetence of the employee who had written up the contract, etc. and told me that my only option was to cancel because he refused to honor the price that had been quoted to me.
The quality of customer service at WOW-North Brunswick, is terrible and horrendous. The employees seem to be "winging it" half the time and you can not have confidence that they will follow through on what they have promised.
The manager was extremely rude and patronizing and I was appalled that in these economic times, someone representing a company would encourage a paying customer who just referred another client to them to cancel and stop doing business because they refused to make amends on a mistake that had been made by their own direct reports.
I would NEVER recommend that anyone join WOW-North Brunswick because of the misleading practices to get people to sign up for memberships, employee incompetence, and the Disrespectful and condescending attitude and demeanor of the general manager.