Wal-Mart Complaint - Walmart's Pharmacy
HAGERSTOWN, MARYLAND -- I've been shopping at Walmart for as long as I can remember. I have had lots of prescriptions filled at Walmart during those years but this past Sunday ended all ties I will ever have with Walmart again. I had called in a refill on Monday.. on Friday I went to pick it up figuring that they had plenty of time to fill it right? yeah well after waiting in line for 20 minutes it was finally my turn. I gave all the important information and the lady pulled it up.. she proceeded to tell me that they didn't have the medicine and since I had called it in so long ago they should be getting a shipment in the next night by 7:30 I should call back then to make sure. So on Saturday the next night I called them .. after 7:30 and they were closed.. surprise surprise. So I waited till Sunday morning after they opened and to my surprise I spoke with a lady who told me that they still didn't have the medicine as they don't get shipments in over the weekends. I explained very calmly that I had NO pills left. She told me they had none on the shelf and I'd just have to wait. I was getting quiet frustrated as the medicine I take I need to have. If not I could end up in the hospital. I explained to her that I couldn't wait, that it's something I just can't not take as not taking it would most likely land me in the hospital.. she rudely told me it wasn't her problem. they didn't have it and I was going to have to wait or call somewhere else ask them if they had it and then have the other place call them. I repeated what she had told me and asked her why it falls on me when I called this in almost a week ago.. they had more than enough time to get this. She told me very matter of the fact that it wasn't her problem and that I was to either deal or call somewhere else.
I did just that. I have never in my life felt so disgusted by the service. The least she could have done was said would you like me to check with another Walmart pharmacy.. but no I was told to go take a flying leap and she didn't care that I could have died because of their ability to refill my script within a reasonable amount of time.
I won't say all Walmart's are this way but the Hagerstown one is. So patience beware.
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