Conn's Appliances Complaint - Customer Service Complaining
I called for repairs on my television in early January. A technician came out and of course had no parts for repairs. He told me I needed a memory board, that he would order it and that I would be called to set up an appointment when the part arrived.
The part arrived, I made an appointment and asked that I be given a morning appointment as I work afternoons. I was told by the person at the call center that this would be done. I was called by the technician the day of service to inform me that he would be at my house in the afternoon. I explained that this was not possible. He said he had his day planned, that all other customers were called and that he couldn't do anything for me on that day. He said he would check his schedule and call me back. He called and gave me an 8AM appointment and I was happy. I had to wait an additional week but at least we had the right time for repairs.
Much to my amazement, on the day agreed upon, I called at 9:30 AM, using the numbers he had called me on. No answer at any of them. I called the call center. I was told that he would be out between 3 and 5 PM. I explained that this was not possible and what had happened previously. I was then told that he was told to work "inside" today in the morning. My simple question was, why wasn't I called. She insulted my intelligence by telling me that he was not allowed. If not him, then who? Someone should have called me to cancel. I made yet another appointment and this time was told that I would be called the morning of the appointment and that there was no guarantee of the time for repairs.
It is not Conn's fault that the television has problems 13 months after purchase. It is their fault that they do not honor their commitment to service. I bought a $499 service contract on this television because I don't trust workmanship but I guess I needed to purchase a contract on the service contract.
Conn's I won't be purchasing anything from y'all again. Change your name to Cons! Your email address for complaints does not work so I guess you are not interested in what folks have to say about you.