Southwest Airlines Complaint - Denied Refund - Airline Ticket from St. Louis to San Antonio
ILLINOIS -- Two other co-workers and myself were scheduled to attend a conference in San Antonio from 11/19/08 - 11/23/08. Another co-worker purchased the airline reservations for us, using her credit card. We had no idea of the airline policies, she just indicated she received the cheapest rate she could find and we had to reimburse her for each of our tickets. I was unable to attend the conference and requested a refund of the amount ($316) since I did not fly. I was informed by Southwest's many customer service representatives that I could not have a refund because the person that ordered the tickets had purchased them under "cannot cancel" terms of sale. I was unaware that this had taken place. All I knew was that someone had ordered my airline ticket and I had to reimburse that individual. I was not told of any conditions limiting the ticket in any way. I was informed that I could use the ticket, exchange it or give it away before July 2009, when it expires. I am not going to fly anywhere and I do not know of anyone going to fly in the future. The conference was a one-time event and will not be paid for again. My co-worker believed she was doing all a favor by purchasing the tickets and then we reimburse her.
A second co-worker had put the hotel reservations on her credit card for all of us and the hotel allowed the cancellation without penalty or charge. The lesson to be learned is two-fold: DO NOT rely on your co-workers to help you and DO NOT deal with Southwest Airlines.