SuperShuttle Complaint - Victims of SuperShuttle Unite! You have nothing to lose...
JFK AIRPORT, NEW YORK -- I must begin with a thank-you note to this site where I can find my fellow victims to commiserate with.
What my wife and I thought would be a long-time-in-coming dream vacation ended up in a small nightmare, all thanks to the negligence of SuperShuttle.
After reading the distressing accounts of others posted here, I have little more to add except to say that we had to suffer a delay of nearly three hours from JFK to home. It was especially hard for my wife, who had to rely on the airline wheelchair service to move from the plane to the pick up area, only to watch this incredible scene where their vans were passing us by one after another picking up new customers, who we learned were paying a discounted fee.
We the victims must unite to fight SuperShuttle together. We can let the Big Guys in DC and Wall Street fix the economy they tanked, but we have to deal with the little injustices around us to make our community a little better. I suggest these things:
File a Complaint
as I did after getting no response to my complaint.
Thanks to the consumer movement initiated by Ralph Nader, we now have consumer protection agencies in our local governments. Here in NY City, there is the Consumer Protection Law forbidding "deceptive or unconscionable trade practices" in sales of goods and services. You can get more info about the law at:
and about how to file a complaint at:
Similar legal protection should be in place outside the City as well. I have no doubt SuperShuttle will Win an 'unconscionable trade practice' award hands down.
Remember, you can always cancel the payment with a charge back through your credit card company for cause. Indeed this can be more effective than fighting them to make the company pay attention and correct their abusive ways because it hits where it hurts them most: their wallet. Enough complaints can take away the company's credit card privilege.
Please post your ideas and progresses made on this front. Who knows? Some day we may come here in appreciation for the valuable service provided by an 'honest and conscionable' company that the Shuttle had become.