Holiday Inn Complaint - Poor Billing Policy and Poorer Customer Assistance from ICHotels
Do Not use Holiday INN Priority Club on line booking. It is too easy to miss fine print if it's there and be charged for your stay in full with no cancellation or ability to depart early, for any reason. This is like a legal internet scam. They get your card number to open an account and use it however they please. I see on this site that a fellow who's plane was canceled due to weather from England to the US was charged $520.00 a night for each room with no refund even though it was beyond his control and he called before 6pm. Even if you arrived and the hotel was in poor condition or blown up, the Holiday Inn corporation customer service state on the phone they will stand behind the chain's right to charge in advance..
I was booking to stay at the above the Hotel for March 1 to 11, 2009, through the priority club, on line reservations site. The hotel is independently owned and charged for the full 10 day stay. I didn't realize this was happening, it charged my card on file with Priority Club, didn't ask me to enter one. Like many here, I was told to wait 48 hours for the Hotel to respond as they can't help me prior to that. I have spoken to everyone I can and also sent a letter of complaint to the Hendersonville, TN BBB in hopes of getting my 10 days credited back. The worst thing about this is I am going for work and I told the hotel I just wanted a normal reservation for the 10 days that can be altered, in case the company cancels or changes dates on the start up. They wouldn't switch it to a normal reservation and there will be 4 rooms for 10 days reserved, not just my room they stole the money for.
In short. Don't book through the online booking. It's very deceptive and occasionally will charge for full stays and does not make it clear. I'm sure my work won't pay me for the reservation I made for next month until I've stayed there. There is no assistance through customer service, they told me they back their hotels not the customer. This has happened repeatedly from what I can read on this site. So avoid the Holiday Inn Scams.
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