H&R Block Complaint - I Am So Unhappy! - Emerald Card From H&R Block
LAKELAND, FLORIDA -- My husband and I went to H&R Block as usual and got our taxes done, something we have done for over 15 years now. This time the man who did our taxes was not the best that I have had in the past, he explained things to us that made no sense to us at all, we had to talk to someone else to make sure he had not messed up our tax return. He had gotten the refund wrong by ten dollars...ten dollars more was added to our refund, thank goodness we did talk to another tax preparer in the office that day..he talked the golden talk about the Emerald Card and how it was the best thing next to fried chicken, so we went for it. He said that we should expect the refund to be on the card in 5 to 10 days...an out and out lie as we are finding out. It is well past the ten days and still no refund on the card, no email saying it is there...I had not gotten the email within the 3 to 4 days he said it would take to tell us when the refund would be placed on the card until today...once again well past the date he said it would be! My grip is this...
If you are going to place a time limit... Know the actual time limit and well by God stick to it...I know this is the USA government or rather the IRS we are talking about actually sending the money...but H&R Block should at least extend the time limits to a more feasible time frame...the time frame the USA government or rather the IRS uses, not the pretend one that H&R Block is using! I had big bills due and now I will have to pay a late fee because the taxes are not on my card as promised. I went to the H&R Block web site that is for the Emerald card and got the message that due to massive downloads to the Emerald Cards that no information could be processed until after 5pm today eastern standard time...now I am wondering if my card will be one of the ones receiving funds??? I got this message twice before and no funds were downloaded on my card! I will say that my taxes were done in the first week of January...so where is my refund???
I went to the site that tells you where your refund is and when to expect it.....even thou the tax preparer said 5 to 10 days..the site when I put my information in said different..it said Jan. 17th...well past the time the man said!!! Oh be well I will get my big bills paid one way or another late fees and all...due to the lies the H&R Block person told one of the companies is not charging me a late fee..they said they knew of the way H&R Block was doing people with the Emerald Card and would not charge late fees when you used your refund to pay the bill...yeah someone who finally understands!!!! Will we be using H&R Block next year...sure..but not the Emerald Card! One mess up will not stop us from using the tax service...but we will never use the Emerald Card again!
Thanks for letting me have my 3 cents worth of griping!
Donna L. Hunter