Wells Fargo & Company Complaint - Bad And Confusing Customer Service
First of all, there should be a specific individual that handles my loan and someone that I can deal with directly. There is no one like this. Each time I call, even if I happen to be returning a call from someone leaving a name, I am forced to talk with whomever answers their phone and they immediately ask for SS number to pull the account. Also, any calls come from offices all over the country.
Second of all, I happen to be a co-signer on a loan, which turned out to be a bad gamble, but when I stated my dilemma and that I was experiencing financial hardship, they turn out to be useless and unwilling to help. I was told that I could be set up on a 2 month paying delay and was never told that there would a waiting period to get approved for this. I was given this option by a person on the phone because I needed a little time to get my finances together and was told a person can opt to do this only once per year. This would simply mean that my interest would still be added on and the payment would be extend the loan further. Then, the next call that I received stated that they would be unable to approve me for this because it was considered to be a long term issue since my son is sick and unable to pay the loan at this time and is not collecting any form of disability. What does this have to do with me, I asked.
Thirdly, their people are sometimes rude and too direct and never seem to be willing to listen, let alone care about what the person (I) am dealing with. I have never struggled with my finances like I am now, nor have I ever had to deal with a poorly run company like this before. Even from the very beginning, there were a few hick-ups and I should have been forewarned. I will never deals with Wells Fargo Auto loan division again!!