Days Inn Complaint - Don't Ever Use Travelocity Or Book In Days Inn!!!!!
RALEIGH, NORTH CAROLINA -- I Booked two vacation packages for a sudden death of a family member, These reservations were for 4 nights 5 days. One reservation for my Two adult children and my 23 Month old granddaughter. The other for myself and my husband. We all got to NC. dumped our luggage in the adjoining rooms and went to see family. We did not return until about 11 PM. Upon returning to the room we found the door ajar. I know for a fact I personally checked that the doors was locked. Thankfully nothing was missing. We put my granddaughter to bed and we sat in the other room talking. When my daughter went in to join my granddaughter to sleep, she found a roach crawling above my granddaughters head. Needless to say, that door was closed and we all slept in one room. The next morning my daughter observed pubic hairs in the bath top (which was painted with white wall paint) and we found that the rooms were really disgusting. Cigarette burns in the sheets and blankets, Torn blankets & filthy rugs. I called Travelocity at about 9 AM on Thursday to say that the accommodations were not what we were expecting. I was put on hold for about 20 minutes and was told by Travelocity that I must speak to the manager of the Days Inn Beltline (Roger). My husband and I went down and spoke to Roger, we explained why we were not satisfied. He offered us other rooms to look at. They were not much cleaner and were not adjoining. We told him that the hotel was not able to accommodate what we needed. (A clean room and adjoining rooms)
I again called back Travelocity and told them that we did in fact speak to Roger and that we would be checking out and trying to find a clean place to stay. We found a Holiday Inn. I called Travelocity back and they said at this point there is no refund so I would have to book a new vacation package. I just booked the rooms myself. On Friday I was on the phone with Travelocity for about 2 hours. The outcome was that I was being charged 432.00 for the two rooms for one night, and my refund would be 250.00 for the remaining three nights for both reservations. (My reply!) What kind of math do you do! How am I am getting charged 432.00 for one Night!!!!! I have to say at this point after many many hours I just hung up. I returned home and contacted the credit card company and stated I did not receive the service I was expecting and feel I should not have to pay even for the one night. When you book hotel you expect it to be clean and habitable. THIS WAS NOT!!!!
The response from Visa we can not go against the DAYS INN cancellation policy. Which is to charge $50 and fees and taxes even if you don't use the room. So I had to Pay 432.00 to stay in that pig sty with no other means to get my money back! I cancelled that Barcley Visa for sure!