ECost Complaint - Product Received Not Product Ordered
PORTLAND, OREGON -- I have been looking around at SLR digital cameras for quite some time and finally saw a good deal at eCost.com. After placing my order there was an issue with them processing my credit card and they promptly called and emailed me so that I could answer a few questions to authorize payment. I figured that this level of service was a good sign. They would later prove this to be wrong. Upon receiving the camera I realized that the camera that was actually in the box was not the camera that I ordered. This would be fine with me if the camera in the box was NICER than the camera that I ordered, but unfortunately it was a few hundred dollars cheaper. I immediately called eCost and spoke with a Customer Service representative The informed me that I needed to email the customer service team and they would help. I did this and didn't hear anything back. A few days later I called again and they told me the same story. I informed them that I had emailed the address they gave me before and hadn't heard anything back yet. They told me that it may take 24-72 hours for a response and I let them know that this amount of time had already passed with no response. They finally gave me a direct email address of a person that they told me would look into my issue. I emailed this person with an explanation of the problem and pictures of the camera that they incorrectly sent me. It has now been a week and I haven't heard anything back. Nothing. No "we have received your request and are looking into it", no "could you please send some more information". Not even a "too bad for you but we're not going to do anything about it".
I finally contacted the maker of the camera directly and after going through a few channels they kindly agreed to exchange the camera for the correct one that I ordered. After reading other reviews online it seems that this is a recurring problem with eCost. They have great deals on their website but just hope that the item that you order is the correct item and that it arrives in perfect condition. Otherwise you will most likely be out of luck.