Dana Lincoln Mercury In SI, NY Complaint - Don't Buy A Car From Dana Lincoln Mercury

Review by amarieb on 2009-02-13
STATEN ISLAND, NEW YORK -- In March of 2008 I went to Dana Lincoln Mercury to purchase a Mercury Mariner. When I found the truck that I liked I was asked to leave a deposit and fill out a credit application. I left a $500 deposit on the truck and completed the credit application. Unfortunately for me I was not approved for the truck from the leasing company and I was told I would need a co-signer. Having someone co-sign was not an option for me. When I called Tommy the sales person and told him that I didn't have a co-signer and inquired about my deposit I was told to come in for my deposit. When I went in to pick up my deposit I was told that it could take up to 9 months to get back my deposit because deposits are usually nonrefundable. I was NEVER told that when I was asked to leave a deposit nor did I sign anything stating that I was aware of this policy. For almost a year now I have been calling DAILY inquiring about my deposit and have been given the run around. I was told that they are looking into it, that they couldn't find my paperwork and proof of deposit (so I faxed them a copy of my check), you name it I was told it!!

Last week I was told that I was approved for the truck back in March of 2008 and that my deposit was nonrefundable. That is ridiculous and a lie, I was told last year that I was NOT approved for the truck. Now all of a sudden I was approved. I am disgusted by how I was treated by Dana Lincoln Mercury and the nonsense I have been told for the past year. I ended up purchasing my truck from Sansone Auto Mall where the sales people and managers could not have been nicer!!! I WOULD NOT RECOMMEND ANYONE PURCHASING A VEHICLE FROM DANA LINCOLN MERCURY!!! Now I will be pursuing my case in small claims court, it will be the best $19 I have ever spent to take them to court.

They have no business holding onto a deposit for a vehicle that I was NOT approved to purchase.
Comments:4 Replies - Latest reply on 2009-02-14
Posted by NickL11354 on 2009-02-13:
That is bull. Sue in small claims court at the very minimum and report them to the Staten Island District Attorneys office as well as the BBB. This is stealing plain & simple
Posted by D. on 2009-02-13:
What a rip-off! Thanks for the warning for others in the area!
Posted by Soaring Consumer on 2009-02-13:
It will definitely be the best $19 you spent.
Posted by amarieb on 2009-02-14:
Yea I know, it is ridiculous. I filed a complaint with the BBB and they never did anything so hopefully I will have better luck in small claims court!

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