Dana Lincoln Mercury In SI, NY Complaint - Don't Buy A Car From Dana Lincoln Mercury
STATEN ISLAND, NEW YORK -- In March of 2008 I went to Dana Lincoln Mercury to purchase a Mercury Mariner. When I found the truck that I liked I was asked to leave a deposit and fill out a credit application. I left a $500 deposit on the truck and completed the credit application. Unfortunately for me I was not approved for the truck from the leasing company and I was told I would need a co-signer. Having someone co-sign was not an option for me. When I called Tommy the sales person and told him that I didn't have a co-signer and inquired about my deposit I was told to come in for my deposit. When I went in to pick up my deposit I was told that it could take up to 9 months to get back my deposit because deposits are usually nonrefundable. I was NEVER told that when I was asked to leave a deposit nor did I sign anything stating that I was aware of this policy. For almost a year now I have been calling DAILY inquiring about my deposit and have been given the run around. I was told that they are looking into it, that they couldn't find my paperwork and proof of deposit (so I faxed them a copy of my check), you name it I was told it!!
Last week I was told that I was approved for the truck back in March of 2008 and that my deposit was nonrefundable. That is ridiculous and a lie, I was told last year that I was NOT approved for the truck. Now all of a sudden I was approved. I am disgusted by how I was treated by Dana Lincoln Mercury and the nonsense I have been told for the past year. I ended up purchasing my truck from Sansone Auto Mall where the sales people and managers could not have been nicer!!! I WOULD NOT RECOMMEND ANYONE PURCHASING A VEHICLE FROM DANA LINCOLN MERCURY!!! Now I will be pursuing my case in small claims court, it will be the best $19 I have ever spent to take them to court.
They have no business holding onto a deposit for a vehicle that I was NOT approved to purchase.