Sears Complaint - Sales Folks Incompetent, Customer Service Bad
VENTURA, CALIFORNIA -- Prior to sale I specified I wanted left opening door/hinges on left. Sales guy told me no problem delivery installers would do it. Delivery/installers explained they had no tools to do the door swap, I accepted the new refrigerator thinking All I had to do was request delivery/service to finish the job and re schedule the visit. 30 minutes after calling Sears home delivery explaining the bad install and getting a scheduled service visit, Sears called me to report the model I had could not be modified for left opening. They told me they had selected the correct model and it would be delivered on my next service visit. Upon viewing the replacement unit 3 days later it was again right opening/ same model I was trying to get rid of, I refused the delivery. Called the local Sears store customer service "manager" and found out what the correct model number was but I still had to go through home delivery to schedule an even exchange.
Called local Sears again to talk to a sales person and confirm the model number was correct which they said they couldn't tell if it was left opening. Went to sears web page looked up the model and at the very bottom of specifications it showed left opening. Notified the sales folks of their lack of IQ points and that the information was right on the web page. Again scheduled a service visit with the new model and am waiting for Sears to strike out again.
Most people would have given up long ago, but I figure I have extracted a pound of flesh from Sears and am satisfied that they now know how screwed up their actions have been.