ServiceMagic Complaint - Do What You Say You'll Do Or Don't Charge Me - Referral Service & Customer Leads
Referral Service & Customer Leads - Complaint
I started with this service in Nov 08 under the impression I would be receiving qualified leads. They had a disclaimer for payment but the sales people stated the leads would be ready to go customers. I paid their fee & received 'leads' almost immediately. This was a bathroom remodel looking for budget numbers. All he wanted was a ballpark figure for summer 2009. That cost me $25 The second lead was for a roof replacement. We went to the site to do an estimate. This roof was a large, steep Victorian that needed replacement years ago. After speaking with the owner I knew there was no funds. I sent them to the County Dept of Community Development for a grant and offered to put a tarp on for $500. She didn't even have the money for that. I paid another $25 for her call. Our next lead was similar so I complained to Customer Service and they suggested changing my demographic. I did and received a request to modify a trailer who's floor was failing (not likely to have funding), several other leads fishing for prices and one viable lead which (also provided to 3 or 4 other local contractors). Service Magic has no idea who their customers are and if they are qualified. In January & $500 later I said enough was enough.
I have been receiving Spam, 'Surveys' and phone calls from Customer Service to the point of harassment trying to get my business back. I paid for something they implied in their sales & did not provide and I get harassed for discontinuing service. The $500 for 'advertising' with Service Magic & provided $0 in sales and only one qualified lead.
Dan S. Brewerton, New York