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ServiceMagic Complaint - Do What You Say You'll Do Or Don't Charge Me - Referral Service & Customer Leads
Referral Service & Customer Leads - Complaint
I started with this service in Nov 08 under the impression I would be receiving qualified leads. They had a disclaimer for payment but the sales people stated the leads would be ready to go customers. I paid their fee & received 'leads' almost immediately. This was a bathroom remodel looking for budget numbers. All he wanted was a ballpark figure for summer 2009. That cost me $25 The second lead was for a roof replacement. We went to the site to do an estimate. This roof was a large, steep Victorian that needed replacement years ago. After speaking with the owner I knew there was no funds. I sent them to the County Dept of Community Development for a grant and offered to put a tarp on for $500. She didn't even have the money for that. I paid another $25 for her call. Our next lead was similar so I complained to Customer Service and they suggested changing my demographic. I did and received a request to modify a trailer who's floor was failing (not likely to have funding), several other leads fishing for prices and one viable lead which (also provided to 3 or 4 other local contractors). Service Magic has no idea who their customers are and if they are qualified. In January & $500 later I said enough was enough.
I have been receiving Spam, 'Surveys' and phone calls from Customer Service to the point of harassment trying to get my business back. I paid for something they implied in their sales & did not provide and I get harassed for discontinuing service. The $500 for 'advertising' with Service Magic & provided $0 in sales and only one qualified lead.
Dan S. Brewerton, New York
I have been receiving Spam, 'Surveys' and phone calls from Customer Service to the point of harassment trying to get my business back. I paid for something they implied in their sales & did not provide and I get harassed for discontinuing service. The $500 for 'advertising' with Service Magic & provided $0 in sales and only one qualified lead.
Dan S. Brewerton, New York
Comments:
Posted by madconsumer on 2009-02-14:
this has been reported before. it all sounds great, but with fruitless leads.
great review.
very helpful.
great review.
very helpful.
Posted by PassingBy on 2009-02-14:
To get them to stop calling you need to send them a letter, return-receipt, asking that you be removed from their contact list and any other lists they may use or sell. Should they continue calling you can sue them for violations of federal law.
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