Vonage Complaint - Vonage, A Fraudulent Internet Criminals
RESEDA, CALIFORNIA -- I called Vonage on 8/3/2008 to get information about their phone service. They convinced me that they were a good company to go with. They offered free equipment with a instant rebate of $49.99, waved activation fee, and 2 months free with no contract. 30 day money back guarantee. All of this sounds good and I had no complaints until I called to cancel, that's when All hell broke lose. I spent about 20 minutes trying to get the representative to cancel the account, When she realized that I was serious. She, informed me that I was under contract with them and I would have to pay fees for early termination. Right away they charged my bank account $93.58. $49.99 for that free equipment and 39.99 dis connect fees, plus tax. I consider this stealing. I did not agree to any terms like this ever.
The e-mail information they sent did not mention this either. So everything is waved and free going in; bogus charges going out. Buyer Beware!