Public Storage Complaint - The Worst Customer Service Ever!!!
GREENVILLE, SOUTH CAROLINA -- Let this be your warning!!! Do not rent a storage unit at Public Storage in Greenville SC, Pine Knoll Road. The Property Manager is extremely rude and she does not like you asking questions. I was told in order to obtain a storage unit I had to purchase $8.00 insurance ($2,000 worth) even if the items to be stored was not worth that much money. I was also informed that If my private insurance covered self storage I would have to provide them with a copy of it and then they would remove the charge for the following months rent. I was given all of these forms to fill out including the insurance form which by the way was through a third-party. Public Storage makes you get this insurance which they bill you for however they are not responsible for anything but adding the charge to your account. I started the rental process, my credit card was charged $45.52. But the person @ the desk was so rude and uneducated I riped up the agreement, never moved in and told her that I decided in my best interest not to do business with the.
She told me that I had to wait 6-8 weeks for a refund and I could deal with the property manager on Monday. Please let this be your WARNING do not deal with them!