AAA Complaint - AAA won't tow pick up truck
WOBURN, MASSACHUSETTS -- I have had a problem with my Ford pick up that the dealer can find. This has caused the truck to stop running on three occasions. The last being that I am writing about.
I broke down in my pick up truck and called AAA for a tow. They asked the make and model and then asked if it has an 8 foot bed. I replied yes. When hearing this answer the AAA employee answered they will not cover pick up trucks with an 8 foot bed. My reply was that they has towed me two times in the past few months and why am I denied coverage now? Her answer was that the AAA handbook states that these trucks are not covered. I has asked where in the handbook this is stated she put me on hold. After a few minutes her answer was that it may not be in writing but it is an "AAA policy". When I told her that this was un-fair she replied by saying they would send a truck just this one time.
When the truck arrived I thought this would be over and I could move on. I was wrong.
The driver looked at my truck and said he could not tow a truck with duel rear wheels. I was very surprised because the truck only has two not four rear wheels. Even though I tried my hardest to convince the driver the number of wheels on my truck was 4 not 6 he said it looks like it "should have duel rear wheels" and he can't tow me.
I called another tow company they understood that there were 4 wheels not 6 and towed me with a similar size flatbed. I paid the $100.00 and went on my way.
Beware of AAA if you have a pick up SUV or any other larger vehicle. AAA apparently has some "policies" that they don't tell you about until they cash your check.