Bassett Furniture Complaint - Extremely Poor Customer Service
GREENBORO, NORTH CAROLINA -- I recently spent $3500 on a sectional from Bassett. It was delivered yesterday to the tune of $120 delivery fee. I noticed a few scuff marks on the leather and supposedly the company will send someone out to look at it. The real problem is that I would like to add an additional piece to the sectional. I called the sales representative to place the order and asked to pick the item up in the store. It is only a 23" wide armless chair. She informed me that the new manager did not allow this and I would have to pay another $120 delivery fee on a $450 chair. I was outraged! I called Bassett stores in Raleigh, NC and Concord, NC and both would allow pick-up on a piece of this size. This manager is obviously oblivious to good customer service practices, which is a shame in this economy. I would rather drive an hour and pick it up than to give this unreasonable manager another penny of my hard earned money.
I wouldn't grace the doors of the Greensboro, NC Bassett store again if they were giving away free furniture and I will be sure to share my horrible experience with as many people as I can!