LG Complaint - Worst Customer Service
My expensive $2500.00, 3 month old, LG refrigerator broke down on January 21st. It's now 4 weeks later and I still have no refrigerator. After 3 weeks they sent a new one. It arrived and their delivery people shimmied it through my house-no dolly. They scratched my floor and made marks on my walls. They took a hunk out of the middle of my kitchen floor. Unwrapped the plastic on the fridge only to find a 4 inch dent in the side. I refused the delivery. On the way out they damaged the front door jam. Now I have to deal with the damage to my house through the freight company. I called the freight company and they told me that there wasn't any sense in filing a claim yet as they might damage my house more when they bring another replacement fridge! I have made numerous calls in the last month. I've talked to supervisors and all to no end. The LG employees have lied about not knowing who their freight carriers are and the cost of an extended warranty. They offered me a 3 month extended warranty-they say it's worth $150. Home Depot offers a 5 year extended warranty for $90 a year.
The warranty will not start over with the new fridge-when it finally arrives. The warranty goes only with the original purchase-not with the replacement fridge I'm going to get. They said it's because I'm not purchasing the replacement! Back on Jan. 21st when my first call went in they said the repair person couldn't come for five days! I thought it was bad to be without a fridge for 5 days- now it's been 25 days!
My family is wasting so much money on changing our lives to live without cold food. We have to go to the store daily-or eat out. Finally I went to the store where I purchased-Home Depot. They have loaned a little fridge to me. They are helping me to deal with this very difficult company. I told them I will tell everyone I know what a bad company they are. The customer service person told me that she couldn't do anything about their company policy.
I will never buy an LG product again and I encourage everyone who reads this to stay clear of this company.