Sprint Complaint - Sprint Customer Service and the Samsung Instinct Stinks
GREENSBORO, NORTH CAROLINA -- I have been a customer of sprint since July 2008 and I have had so many problems with the Samsung Instinct and the bad customer service with Sprint. Sprint customer service say they cannot do anything because the phone is made by Samsung and it is not a Sprint phone. I have a problem with that because they may not have made the phone, but the are selling it. Sprint says they want their customers to be satisfied, but I am not and they don't seem to care. I pay my bill and then I can't use the phone because the phone has froze up. To make matters worse, I was just in the store on Tuesday and then the phone froze up again on Sunday. My daughter was late for her own birthday party because we were sitting up in the Sprint Store on Holden Rd trying to get this phone repaired again. I could not get in touch with any of the people who were coming to the party because I couldn't dial out to let them know we were going to be late because of this stupid phone and Sprints more than an hour waiting period because they have so many people in the store with complaints and repairs. On top of that the customer service was so tacky and very unprofessional. People are waiting and the workers are talking on their own cell phone instead of calling the next customer so that things can move in a more timely fashion.
Then their whispering back and forth from one co-worker to the next about you like you don't have a right to be upset for being back in the store again for the same problem and it is interfering with your plans for the day as well as taking up your time and using your gas for having to be there again. What comes next is what really shocks me. In order for me to have a phone for that day, I had to buy another phone that I don't even like or should not have had to come out of my pocket for one cause after all, I have been in the store to have this stupid Instinct repaired at least 8-10 times since July and have had to have 2 new ones to replace the other one.
This MEANS I had to sign another 2 year contract, (WOW) who would want to be with them that long after all this? I had talk to one employee about how I had already been there the early part of the week and being there today was going to make my daughter late for her birthday party. With no concern at all, he said ma'am take a seat and you'll be called. Never mind, I'm sorry to hear that and we'll get to you soon as possible. Sometimes that's all it takes cause when your mad about the service then you have to deal with the rude employees too, that makes it a bad ---- day! When I asked the guy who finally called my name for some assistance on talking to the manager, he pointed to the guy that I had just talked to and said he is the manager. Not only rude employees, now it's rude managers too. I had to buy a new phone, sign a new contract. It seems to me that Sprint just keeps on winning (getting the consumers dollars) while we get nothing. Who's going to reimburse me for the whole morning that I could not use my phone? Whose going to reimburse me for my time and gas? What are they going to do about the customer service?
When can I get an Instinct that actually works? Why did I have to sign another contract and pay more money for a phone when I already have paid for a phone that do not work due to their bad service? Who's gonna reimburse me for that? Why can't I talk to someone other than a store manager who has an attitude? It's obviously not just me, because I was out one day and someone saw me using the Instinct and told me about how much trouble he had with it so he switched service because of the bad customer service and Sprint not willing to do anything about the phone. Once again Sprint still wins because now this person has to pay a cancellation fee on top of the bill.
This is probably going to be the outcome for me also in switching to another provider, but it's just not fair that Sprint can continue to sell us these bad phones and get away with it. Every one who has had or is having this problem needs to get together and take a stand. Maybe this will be the eye opener they will need to improve the service and the phones.