2009 Camry Making Noise, Front Rt Side Door
ORLANDO, FLORIDA -- 2/14/2009 - On this date, I had an 11am appointment, my ordered part “door mold was installed” I was then asked to ride with a technician to be sure I was satisfied and that the wind rush noise was fixed. When talking with the technician on the drive he informed me that he had removed my window seal because that’s what he was told he was replacing after he removed he realized that he was in-fact replacing a door mold not a window seal, he fixed the window seal and then replaced the door mold. On the test ride we both heard that the noise that I had brought my car in initially for repair. The problem was not fixed. One hour and half later I was asked by service advisor to go on yet another ride with his lead technician to duplicate the noise. We drove around for about 15 minutes. We both heard the noise at variable speeds ranging from 30-50mph. The technician after close examination realized that my doors were not in-line, and that to fix this it would require the OK from the service manager to ok body shop work.
When we got back from the test ride he told the “service advisor” his diagnosis and proceeded to speak with the service manager. Before speaking with the service manager he and the service advisor came out to my car to examine it, he then unrolled my passenger side window and attempted to adjust my door “bend” so it would fit better. The dealership then placed duck tape between my passenger side door and my rear passenger side door to see if blocking this gap would reduce the noise. WE then went on another test drive; again the noise was still there. Upon returning to the dealership the lead technician said he would need to speak with the service manager to Ok the necessary repairs, and I would need to drop the car off on a different day. The service manager examined my car and said I should take my car to where I purchased it this dealership is 2 hours away. He said that his dealership does not do bodywork and I was basiclly not going to get anything out of them.
When leaving since I had reported this problem to another Toyota dealership. I was instructed to bring it back there for a door adjustment since they made the first door adjustment. I was not given any written paperwork about any work done on my car at from either my 2/7 nor my 2/14 appointment, The service advisor said he would make the necessary adjustments to the computer system to show that they never saw my car and did no repairs or alterations so when I went to an another dealership to report my problem they would not see any other dealerships had done work on my car for this problem- this was to prevent a war between dealerships over who would pay for my warranty work.
There was also a nipple sized mark on my chrome exterior on my right window, Toyota said that this was caused by an external force at some point and that this may be why my doors are out on line and it may possibly not be an “in-warranty repair” I refuse to believe this as I wash my car every Saturday I have had no work done on my car at any other place other than Toyota, and I have never seen this mark before. The mark is protruding outward as if it was hit from the inside, it is not dented inward as if an external force hit it, also there are no scratches near this mark and in fact none on the entire door. I think there s a cover up going on at this Toyota dealership especially because they replaced parts on my car and refused to give me a record on the repairs, I was there from 11am-3:30pm on 2/14/2009 and from 10:30-11:30am on 2/7/2009. 3 different Toyota technicians have heard this noise. Please help with any advise my car just hit its 12,000 mile mark. I have had it looked at 4 times for this same noise.