Kencaid / Lazy Boy Furniture Complaint - Don't Waste Your Money
COLUMBUA, OHIO -- I purchased a love seat and sofa from Kencaid furniture last year. Since the furniture has arrived it has been a nightmare, with phone calls and sending pictures to many different places. There are many manufactures defects in both pieces and only one has been repaired. The cushions are completely broken down. When you sit back in the furniture you can feel the wood threw the cushion. To say the least it appears to be cheaply made.
I have found much higher quality furniture for a much lower price tag. Don't waste time or money.