American Express Complaint - Careful If You're Not Perfect
I am a small business that financed a $40K improvement on my AMEX card. As always, our February '09 payment was on time; however, this time it was $87 short on a $600+/- payment. Immediately, I received calls and a 450%+ rate increase...PLUS late fees! During a 1/2 hour "conversation", they never acknowledged my spotless history or a way to avoid increased interest rates, unless I pressed them. However, they WERE nothing but cold and provided "pat" answers. During the transfers (between 3 people), I was never on hold more than 2 minutes before being told that "someone will be with you shortly". Supervisor Michael Brooks insisted the $87 be paid on the phone BEFORE I could speak with a "customer service representative/specialist" to renegotiate my interest rate. I did so, only for him to place me on hold for 1 hour; there was no menu to get a live person, so I finally had to hang up.
That evening I received an email informing me after a thorough review of my account, they reduced my cash advance limit. Today, I am in the office to call them.... they added $500 to my account in interest alone! This is support and coming together during the toughest of times? We're screwed!