Spirit Airlines Complaint - Don't Fly Spirit They Lose Luggage
FLL -- Never again will we fly Spirit Air.
From FLL-LGA on this weekend for Valentines day, New York was freezing cold, the winds was very strong and cold, to start the flight was delayed almost 3 hours and they didn’t even bother telling us that is was going to be late, then when we were arriving in LGA the flight was shaking because of the high winds and the pilot didn’t bother to say that we were going to have turbulence at that time. I’ve never been so afraid in my life, thank God we arrived fine; when we went to take our luggage it never came, they lost our luggage and didn’t bother to say at any time come or going "we are sorry" like I mentioned New York was freezing cold, the only clothing we had was what we were wearing, they didn’t say we could buy some coats and they would refund us the money. I had a really high boot on and I had to walk all weekend in New York with the high boots, I had over $3,000 worth on our luggage. I was very upset and they didn’t bother to call us to let us know any information on our luggage, we had to call every 3 hours to see if they had news, 1 hour before our trip back to FLL they found our bag all broken and scratched, they wouldn't refund us the money we paid for the $30 luggage fee and didn’t even say we are sorry about that, they tried to keep our report so we wouldn’t try to file a complaint or a law suit against them, I had to argue with the supervisor to get my paper back, when we arrived inside the plane on our way back all the staff was so rude and nasty to all the passengers; the plane we came was their biggest plane and they all acted like they never had a full plane, screaming with everyone, most people had over 2 carry on, so there was no space in the plane for any more carry on; as if that was the passengers problem, they shouldn’t allow that when people are checking in or just not charge for luggage because then this wouldn’t be an issue, they now charge for the seats, I THOUGHT THE PLANE TICKET WAS YOUR RESERVED SEATS, that is ridiculous.
Then if your luggage is 1 pound over they will charge $50 for that and you can’t get 1 cup of water for free in the plane, that’s funny and on the middle of the flight the staff starts to promote their credit card, I will never fly Spirit Air again, they lost 3 of my friends luggage before and only gave them $200 back, they were lucky they found our luggage because I would have made their lives a living hell I would have called every news station, and every lawyer I know and I would personally put a commercial on TV to destroy their reputation which is not that great.
Well that’s it, Good luck flying Spirit Air if you will.