Best Buy Complaint - Liars & Thieves - I Will Never Step Foot In A Best Buy Again!
EAGAN, MINNESOTA -- I purchased a 32" Samsung LCD TV and a 4 year warranty in Eagan, MN on 2/14/09. I hooked it up that evening, watched it for a couple of hours (the picture was great) and decided it was esthetically too big for the room. The very next morning I CAREFULLY packed it back up and returned to the store. When I told customer service that I would like to return it, she said that they had to check it first and took the TV away, out of my sight. I didn't think anything of it until they came back 15 minutes later and told me that the TV was damaged by an impact! I couldn't believe it. There was absolutely no way that could have happened. They took me back to where they had the TV and sure enough there was damage...but NOT by me! I told them that the TV was in perfect condition and the ONLY way that had happened was someone from the Geek Squad just damaged it and they were trying to pin it on me! There were numerous tools on the counter and I KNOW that's what had to have happened...that one of those tools dropped on the TV screen. Needless to say, they would NOT return it because of their "policy"! I now have a TV that THEY DAMAGED and out $500+!!
What kind of multi-million dollar company does that to their customers! I'm obviously not the only one. Shame on you Best Buy! I will tell everyone I can NOT to patronize your company!