Sears Complaint - Missed Appointment And Poor Service
FAIRFAX, VIRGINIA -- I used the online service to schedule an appt after the person on the phone was unable to find my phone number and arrange service - you selected the time and date but they completely disregarded that and set their own date/time. Even though they did that, I needed my washer repaired so I made arrangements to take off work - so was home for 6 1/2 hours - and got no call and no service person. I won't buy Sears again or use their service.
I called a local repair shop and got a live person who could actually schedule a call in a short time frame. A much better result.