Babies R Us Complaint - Online vs. In Store prices
CALABASAS, CALIFORNIA -- My girlfriend is registered at babies r us. I thought I would pull up the registry online first to see what items she had registered for. I saw a diaper bag/backpack for $35.99 which was exactly what I wanted to pay for a gift for her. I saw that shipping was $6 so I thought I would just go to the store which is near me and buy it and save myself the shipping cost. The only comment next to the item online said "Hurry this item is on sale only until 2/21/09". So I go to the store and just to make sure no one has bought one since I printed the registry at home I decided to print another one in store. I saw on the printout that the backpack was $44.99. So I asked the store manager what the price was and she told me that online prices are different than in store but they would match the price but have to charge me the shipping fee that I would have incurred if I had ordered it in the comforts of my own home! Even though they have it in stock and I could buy it there they had to charge me the shipping costs! I was in disbelief. Another customer was also arguing with a sales clerk during my visit there about the same lame policy. So I bought something else and went home. When I got home I decided to call the 1- 800 number to ask where in the registry does it say "This is an online price only" so the supervisor tells me yes it is there.
She said first you have to click on sitemap and then click on help and click on pricing promotion disclaimer and then it says "However from time to time, pricing, promotions, and styles may differ between the online stores and our actual store locations." I can not believe this is how they treat their customers. I will never buy from Babies r Us ever again.
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